Table of Contents
Electronic Customer Relationship Management Systems in E-Commerce Platforms: Exploring the Antecedents of Technology Acceptance and Customer Satisfaction
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1-22
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Customer Engagement: Is It Important to Housing Purchase Intention?
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23-41
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Investigation of the Effects of Social Capital on Information/Knowledge-Sharing Behavior that Drives Gen Z Purchase Intentions through Social Commerce
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42-60
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Tailoring Service Delivery Innovation Architecture: A Service-Dominant Logic Theory Perspective for Micro Small and Medium Enterprises
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61-79
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The Role of E-Trust in Mediating the Relationship between Online Shopping Experience and E-WOM on Loyalty
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80-98
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The Big Five Personality Traits Indonesia Investor during the Covid-19 Pandemic
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99-114
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A Financial Playbook for Making Investment Decisions
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115-131
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Prestige or Function? A Study of Intention to Buy Luxury Brands in Indonesia
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132-150
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Unveiling Consumer Affection: Exploring the Psychological Forces Driving Love and Willingness to Pay for Premium Laptop Brands
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151-182
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Factors Influencing the Decision to Buy Green Products among Young Consumers in an Emerging Country
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183-198
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