ANALISIS KUALITAS PELAYANAN KESEHATAN PADA MASA PENDEMI COVID 19 (Studi Kasus Di Puskesmas Ngesrep Kota Semarang)

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ABSTRAK

Menjaga kualitas pelayanan kesehatan pada massa pandemic Covid-19, Puskesmas dituntut untuk memberikan pelayanan secara cepat, tepat dan sehat. Covid-19 sebagai pandemic dunia, harus disikapi seluruh penduduk dunia termasuk Indonesia, teristimewa di puskesmas-puskesmas sebagai garda pelayanan public, dan sebagai pusat pemberantasan ataupun investigasi Covid-19. Penelitian ini berujuan menganalisis pelayanan kesehatan di Puskesmas Ngesrep dengan menggunakan purposive random sampling, yaitu memilih secara sengaja beberapa anggota masyarakat yang datang untuk mendapatkan pelayanan kesehatan di Puskesmas Ngesrep.

Hasil penelitian menunjukkan bahwa kualitas pelayanan kesehatan di Puskesmas Ngesrep Kota Semarang masa pandemi Covid-19 relatif baik yang ditunjukkan dengan kompetensi teknik petugas kesehatan yang baik,  keterjangkauan dan akses ke puskesmas juga mudah, fasilitas nyaman, informasi yang diberikan sangat baik, ketepatan waktu pelayanan cukup baik dan hubungan antar manusia sangat baik. Inovasi terus dilakukan antara lain puskesmas mengefektifkan jumlah tenaga kesehatan yang ada sesuai kebutuhan pelayanan. Dengan sistem komputerisasi pasien tidak perlu menunggu terlalu lama untuk mendapatkan pelayanan kesehatan.

Kata kunci : Pelayanan, Kesehatan, Covid-19, Puskesmas.

 ABSTRACT

Maintaining the quality of health services during the Covid-19 pandemic, Puskesmas (Public Health Center) was required to provide services quickly, accurately and healthily. Covid-19 is a world pandemic, and must be addressed by the entire world population including Indonesia, especially in health centers as public service guards, and as centers for the eradication or investigation of Covid-19. This study aimed to analyze health services at the Ngesrep Health Center using purposive random sampling, which is to deliberately select several community members that come to get health services at the Ngesrep Health Center.

The results showed that the quality of health services at the Ngesrep Health Center in Semarang City during the Covid-19 pandemic was relatively good as indicated by good technical competence of health workers, affordability and easy access to puskesmas, comfortable facilities, very good information provided, timeliness of service was sufficient. good and human relations were very good. Innovations have continued to be made, among others, the puskesmas streamlines the number of existing health workers according to service needs, such as, a computerized system of the services, patients do not have to wait too long to get health services.

Keywords: Service, Health, Covid-19, Puskesmas.